What are the refund policies?
Class registration fees are non-refundable in our studio & satellite locations unless we cancel the class registered for. Missed classes due to illness or inclement weather must be made up during the current session in our studio or satellite locations you & / or your child are registered for. Unused classes will be put into our Scholarship Program each session.
Schools & Child Care Centers: Missed classes are non-refundable and cannot be made up.
What are the class policies?
Class registrations at our studio and satellite locations are currently 6 or 12 non-consecutive weeks that we track for you. If your child has missed a class and has not made it up within 3-6 months of registering, their missed class(es) will be put into our scholarship fund. We allow up to 3 months for a 6 week session and 6 months for a 12 week session to be completed. We request that if your child will be missing a class, that we be notified at least 24 hour prior to the class being missed. Cancellations made the same day may be marked as a used class. No shows will be marked as class attended unless otherwise contacted.
Schools & Child Care Centers: Class registrations are based on sessions that the school has selected. We cannot offer the ability to attend non consecutive weeks and require your childs attendance cuncurrent for the session registered for.
Are there Makeups?
Missed classes at our studio and/or satellite locations due to illness or inclement weather must be made up during the session you & /or your child are registered for on an alternate day/time the same class is offered or if possible an alternate location.
If your child will not be in class due to an illness, scheduling conflict or vacation, we must be notified at least 24 hours prior. Missed classes in which we were not notified of your child's absence within 24 hours prior will result in a deduction in your balance of classes of that class.
Schools and Childcare Centers: Missed classes cannot be made up or credited.
Are there any other forms to fill out?
All class participants in our studio and satellite locations are required to fill out our Liability Release form at the time of registration.
Schools and Childcare Centers: All class participants are required to fill out a registration form online or a hard copy at specific schools.
Can schedules change?
Class schedules are subject to change based on enrollment at our studio, satellite and school locations.
It has always been our policy to keep all contact info, addresses, phone numbers and emails confidential. We do not share this information with any other 3rd parties.
All Gift Certificates are shipped via USPS Mail.